Privacy Policy

Information we collect

You can read Jelajah without creating an account. When you contact us by email, we receive the information you choose to provide, such as your name, email address, message, and any booking or travel context included in it. Please do not send payment-card details, passport copies, passwords, or other sensitive information.

Our hosting, security, and measurement services may automatically process technical information such as your IP address, browser and device type, referring page, pages visited, approximate location, timestamps, and diagnostic data. We use this information to deliver the site, protect it from abuse, understand general usage, and improve performance.

Cookies and similar technologies

Cookies, pixels, local storage, and similar technologies may be used to keep the site working, remember choices, measure traffic, prevent fraud, and support advertising. Some are placed by third parties whose content or services appear on our pages.

You can restrict or delete cookies through your browser settings. Blocking some technologies may affect site features, advertising preferences, or the way embedded and affiliate content works.

Google AdSense and advertising

We may use Google AdSense to display advertising. When Google advertising services are active, Google and its partners may use cookies or similar technologies to show, limit, measure, and personalise ads, detect fraud, and produce aggregated reporting. Information sent to Google may include the page URL, IP address, browser or device information, and advertising identifiers.

Google explains how it uses information from partner sites in How Google uses information from sites or apps that use our services. You can manage Google advertising choices through My Ad Center. Where required, we will ask for consent through an appropriate consent-management mechanism before using advertising technologies.

Affiliate links and external services

Some pages contain affiliate links to Traveloka or other clearly identified booking partners. If you follow one of these links, the partner may use cookies or tracking parameters to attribute the referral. We may earn a commission from an eligible booking at no additional cost to you.

External sites process information under their own privacy policies and terms. We do not receive your complete payment details from a booking partner and do not control how an external service handles your information. Review the partner's policies before submitting personal or payment information.

How we use and share information

We use information to operate and secure the site, respond to messages, maintain editorial content, measure performance, comply with legal obligations, and investigate misuse. We do not sell personal information supplied through direct correspondence.

Information may be processed by service providers that support hosting, security, analytics, advertising, email, or affiliate measurement. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, address fraud, or complete a business reorganisation. Providers may process data in countries other than your own, subject to the safeguards required for their services and applicable law.

Retention and your choices

We keep correspondence only for as long as reasonably necessary to answer your request, maintain appropriate records, resolve disputes, or meet legal obligations. Technical records are retained according to the settings and legitimate operational needs of the relevant service.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, or objection concerning personal information we control. You may also withdraw consent where processing relies on consent. To make a request, email us using the address below. We may need to verify your request before responding.

Children's privacy

Jelajah is a general travel-information service and is not directed to children. We do not knowingly collect personal information from children through an account or registration service. A parent or guardian who believes a child has sent us personal information may contact us to request its review or deletion.

Changes to this policy

We may update this policy when our services, partners, or legal obligations change. The current version and its effective date will remain available on this page. Material changes will be presented through an appropriate notice when required.